At OxygenLab, customer satisfaction and product integrity are our priority. Due to the sensitive nature of research compounds and laboratory materials, we maintain the following refund and return policy.

Research Use Only

All products sold by OxygenLab are intended strictly for laboratory and research purposes only and are not for human consumption. By purchasing from our website, customers acknowledge and agree to these terms.

Returns

Due to safety, storage, refrigeration requirements, and contamination concerns, we do not accept returns on any opened, used, refrigerated, or handled products.

Returns may only be considered if:

• The item arrived damaged
• The incorrect item was shipped
• The package was lost in transit
• The product remains unopened and in its original condition
  

Exception: If the customer receives the wrong product and the item does not require refrigeration, a return may be approved upon review.

Any approved return request must be submitted within 48 hours of delivery.

Refunds & Replacements

If your order qualifies, we may offer:

• A replacement product
• Store credit
• A refund to the original payment method

Refunds or replacements are reviewed on a case-by-case basis.

Damaged or Incorrect Orders

If you receive a damaged or incorrect order, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the package and product
• A description of the issue

Our support team will review and respond promptly.

Shipping Issues

Once an order has been shipped, delivery timelines are the responsibility of the shipping carrier. However, we will assist customers with reasonable shipping-related issues whenever possible.

We are not responsible for:

• Carrier delays
• Incorrect shipping addresses entered by the customer
• Packages marked as delivered by the carrier
• Products improperly stored after delivery

Cold Shipping Disclaimer

Certain products may require cold packaging or temperature-sensitive handling during shipment. OxygenLab is not responsible for product degradation caused by:

• Delayed package retrieval
• Exposure to heat after delivery
• Improper customer storage
• Carrier-related temperature exposure delays

Customers are responsible for promptly refrigerating products when applicable.

Final Sale Policy

Due to the nature of laboratory research products, all sales are considered final unless the order qualifies under the approved return conditions listed above.

Research Compliance Statement

By purchasing from OxygenLab, customers confirm that:

• Products are purchased strictly for lawful laboratory research purposes
• Products will not be used for human or animal consumption
• Customers are knowledgeable and qualified to handle research materials
• Customers are responsible for complying with all local laws and regulations

Order Cancellations

Orders may only be canceled before shipment processing begins. Once an order has been processed or shipped, it cannot be canceled.

Chargebacks

Customers are encouraged to contact us directly before initiating a chargeback. Fraudulent or abusive chargebacks may result in refusal of future service.

Contact Us

For any refund or return inquiries, please contact:

Email: info@oxygenlabus.com